BPUB issues warning on scam - Brownsville Herald: Local News

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BPUB issues warning on scam

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Posted: Friday, June 1, 2018 10:05 pm

The Brownsville Public Utilities Board wants its customers to know that a scammer posing as one of its employees is calling residents and demanding payments.

According to reports, the scammer claims the BPUB customer they called owes money for an outstanding bill and instructs the customer to call a 1-800 number and make a payment with a prepaid card or credit card, BPUB said in a press release.

When that 1-800 number is called, people may hear the same welcome recording used on BPUB’s official phone line.

Do not be deceived, BPUB never asks customers to call a 1-800 number. Instead, BPUB directs customers to its local phone number, and BPUB never uses live operators to make collection calls or request payments for other services like repairs, BPUB said in a press release.

Customers behind on payments may receive a recorded message about the outstanding balance but are never asked to pay via an unsolicited phone call, and BPUB operators never take payment information from customers during a call.

To avoid being victimized, BPUB recommends never providing a Social Security number, credit card number or bank account information; verifying calls from anyone claiming to represent BPUB or BPUB collection request by calling (956) 983-6121; and making payments only to a BPUB cashier, on BPUB’s website, or at a registered pay station or through the automated phone service.

If a BPUB customer receives a phony call requesting property access, payments, personal information or bank routing numbers, it should be reported to the Brownsville Police Department at (956) 548-7000 or by visiting the nearest community police station.

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Having a pet is a lot of responsibility, and we’ll help by giving you lots of tips and tricks! More >>

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Enjoy the crosswords challenge in our free daily puzzles, from the harder Sunday crossword to the quicker daily. More >>

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